Phone calls are where leads are qualified, appointments are set, and upsells are closed — it's where the sales process begins for most teams.
Most teams are already recording phone calls, but visibility into what is working and what is not is often lost. Managers spend hours on manual review just to get a partial picture, and reps are left without feedback on some of their most important conversations.
With phone call recording coverage in Siro, managers get a complete view of rep performance across the entire funnel — and every rep gets the coaching they need to improve on every call.
How It Works in Siro
Siro pulls in phone call recordings from your existing phone system (e.g. Five9, Dialpad, 8x8, Vonage, etc.) via API — no new infrastructure, no changes to how your reps work today.
To get started, you must be saving phone call recordings in your phone system and your reps need to be set up in Siro.
Phone call recordings in Siro unlocks:
- Coaching: Every call gets a debrief, scorecard, and personalized feedback — not just the in-person ones.
- Consolidated conversation intelligence: All your recordings — in person, video, and phones — in one place, giving managers a complete view of performance across the sales cycle.
- Better roleplay, chat, and follow-ups: Siro's tools get more accurate and personalized the more it can see — phone coverage included.
Quickstart Guide
Ready to connect?
- Confirm your phone system (e.g. Five9, Dialpad, 8x8, Vonage, etc.) is recording and saving calls
- Confirm with your Customer Success manager that reps recording phone calls are active in Siro.
- Follow our step-by-step Phone Recordings Quickstart Guide to send your phone call recordings to Siro.
Reach out to your Customer Success manager if you have any questions.
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